Delete your ConsoleX account

Effective and last updated: September 9, 2026

See also our Privacy Policy.

ConsoleX AI is operated by EvalsOne LTD. You can request deletion of your ConsoleX account and the data associated with it either inside the app or from this page. You do not need to reinstall the app to submit a request.

Request deletion from this page

Email us from the address registered to your ConsoleX account. Include the words “account deletion” and the email address used for ConsoleX so that we can verify the request.

Email an account deletion request

If your device cannot open that button, email contact@evalsone.com. We may ask you to verify control of the account email address before accepting the request.

Request deletion inside ConsoleX

  • Android: sign in, open the navigation menu, choose Settings, then choose Deactivate account and confirm.
  • Web: sign in, open Account Management, choose Delete Account, select a reason, and confirm.

Cancel any active recurring subscription before requesting deletion. If you cannot access your account or cancel a subscription, use the email route above and our support team will help.

Delete conversation data without deleting your account

You can delete individual conversations while keeping your ConsoleX account active. Open the conversation list in the Android app or web app, choose the delete action for the conversation, and confirm. The selected conversation and its messages are removed from your account; other conversations and your account remain available.

What happens after your request

  • Your ConsoleX account is disabled as soon as the request is accepted and you are signed out.
  • If the account remains disabled, it and its associated personal data are permanently deleted or de-identified after 14 days.
  • This includes account profile data, prompts and conversations, uploaded files and media, saved configurations, Agents, Skills, scheduled tasks, API keys, and other content associated only with your account.
  • During the 14-day period, contact us immediately if you submitted the request in error.

Data we may retain

We may retain limited records when required for legal, tax, accounting, security, fraud-prevention, payment, or dispute-resolution purposes. Those records are kept only for the applicable obligation and are not used to keep your ConsoleX account active. Backup copies may remain for a limited period until they are overwritten through our normal backup cycle.

For complete information about how ConsoleX handles personal information, read our Privacy Policy.